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- All reservations are made through the platform.
- If needed or in case there is a problem during or with one of the reservations we are here to find solutions.
- It is strongly recommended that Pet Owners and Pet sitters schedule a Test Meeting with the pets, before the pet sitting start date, to make sure it's a good fit, the pet is comfortable and everything is ok
Rules for Pet Owners:
- In order to get in touch with pet sitters you need to activate a access packages
- to ensure the pet is suitable for pet sitting, that the pet is not agressive or antisocial
- to provide details about the pet's behaviour, preferences, routine and to inform the pet sitter about the pet's allergies, fleas or ilnesses
- to notify the sitter in a timely manner about possible reservation cancellations, so they can know how to organize their agenda
- to pay the sitter in cash before the pet sitting service starts
- to provide correct information and contact details
Rules for Pet Sitters:
- to respond to messages, phone calls and reservation requests, in no more than 48h
- to only send offers for those public requests for which they qualify and have availability
- to provide correct personal details and accurate details about their experience, boarding space and to upload at least one image of them and the boarding space
- to treat the pet well and with respect, not hurting the animal and not causing damages in the owenrs house
- to ensure the boarding space it's appropiate and does not present risks for guest pets and for other pets and family members living in their home
- to request details about the pet's behaviour, preferences, routine and allergies
- to provide a quality service and take full responsibility for the performance of their work
- to allow pet owners to view the boarding space and boarding conditions
- to send updates during the pet sitting time
- to notify the pet owner in a timely manner about possible changes or cancellations
- to be over 18 years and less than 50 years old
- to declare and pay the taxes to the government, related to the income earned from the finalized reservations. Details→
- Make sure that the amount you receive from walking and grooming every month is no more than 30% of the minimum wage see details
- Pet owners have the right to receive a discount of up to 2500 Ft or 15% (whichever is smaller) from the booking total value. Example→
- It's not allowed for pets to be taken care of by someone other than the pet sitter with a verified profile, not even relatives or friends. Unless that person lives in the same home (e.g. spouses), they must apply to become a pet sitter and be verified separately
- failure to comply with the rules leads to deactivation of the profile and is charged a fee of 4000 HUF
- for ulterior requests outside the platform, from owners initally met on our platform, the pet sitter has to pay an introduction fee of 4000 HUF for DogSurf.
- Receiving multiple negative reviews will lead to an assessment of your profile and depending on the case, it may lead to deactivation of the pet sitter profile
- The pet sitter account can only be used by the person for which the verification has been made
Holiday days for which the increased fee applies:
- 1 January, Easter (21 April, 28 April), 1 May, 1 June, 15 August,30 Nov-1 December, 24-26 December, 31 December
We want to be here each time you need a pet sitter and to give you the best experience.
Access packages helps us to build a sustainable platform and facilitates quality assurance, operational and support activities.
What does this fee support
- We make sure the pet sitters are trustworthy. We verify the identity of each of them and we perform phone interviews.
- Our support team is available when you need help.
- We cover the costs of adminitration, development and improvement of the platform, as well as notifications, maintenance and hosting.
- We want to help as many dog and cat shelters with donations
- Develope more partnerships and marketing channels
- Available soon: insurance for accidents and emergencies
The fee is modest we say, 10 RON, and it is included in each booking price.
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