• All reservations are made through the platform.
• If needed or in case there is a problem during or with one of the reservations we are here to find solutions.
• It is strongly recommended that Pet Owners and Pet sitters schedule a Test Meeting with the pets, before the pet sitting start date, to make sure it's a good fit, the pet is comfortable and everything is ok

Rules for Pet Sitters:

• to respond to messages, phone calls and reservation requests, in no more than 48h
• to only send offers for those public requests for which they qualify and have availability
• to provide correct personal details and accurate details about their experience, boarding space and to upload at least one image of them and the boarding space
• to treat the pet well and with respect, not hurting the animal and not causing damages in the owenrs house
• to ensure the boarding space it's appropiate and does not present risks for guest pets and for other pets and family members living in their home
• to request details about the pet's behaviour, preferences, routine and allergies
• to provide a quality service and take full responsibility for the performance of their work
• to allow pet owners to view the boarding space and boarding conditions
• to send updates during the pet sitting time
• to notify the pet owner in a timely manner about possible changes or cancellations
• to be over 18 years and less than 50 years old
• to declare and pay the taxes to the government, related to the income earned from the finalized reservations. Details→
• Make sure that the amount you receive from walking and grooming every month is no more than 30% of the minimum wage see details
• Pet owners have the right to receive a discount of up to 2500 Ft or 15% (whichever is smaller) from the booking total value. Example→
• It's not allowed for pets to be taken care of by someone other than the pet sitter with a verified profile, not even relatives or friends. Unless that person lives in the same home (e.g. spouses), they must apply to become a pet sitter and be verified separately
• failure to comply with the rules leads to deactivation of the profile and is charged a fee of 4000 HUF
• for ulterior requests outside the platform, from owners initally met on our platform, the pet sitter has to pay an introduction fee of 4000 HUF for DogSurf.
• Receiving multiple negative reviews will lead to an assessment of your profile and depending on the case, it may lead to deactivation of the pet sitter profile
• The pet sitter account can only be used by the person for which the verification has been made

Holiday days for which the increased fee applies:

• 1 January, Easter (21 April, 28 April), 1 May, 1 June, 15 August,30 Nov-1 December, 24-26 December, 31 December

We want to be here each time you need a pet sitter and to give you the best experience.

Access packages helps us to build a sustainable platform and facilitates quality assurance, operational and support activities.

What does this fee support

• We make sure the pet sitters are trustworthy. We verify the identity of each of them and we perform phone interviews.
• Our support team is available when you need help.
• We cover the costs of adminitration, development and improvement of the platform, as well as notifications, maintenance and hosting.
• We want to help as many dog and cat shelters with donations
• Develope more partnerships and marketing channels
• Available soon: insurance for accidents and emergencies

The fee is modest we say, 10 RON, and it is included in each booking price.